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#1 Ariel 25-09-2018 03:23:03

I am battling to load tracks, the root/secure folder shows no tracks after upload

#2 msworld 26-09-2018 12:45:31

I assume that the path in the settings is correct? Usually nothing loads if the path is wrong.

#3 ukdenny 09-07-2019 19:53:11

I am having the same issue. Tried allsorts of combinations in the settings to the secure folder but cannot add tracks. Getting quite frustrated after3 hours.

#4 msworld 10-07-2019 10:52:36

Take a look at the docs and see if the suggestion there works. I think from that you should hopefully be able to calculate the correct path.

<?php
echo dirname(__file__);
?>
#5 440Music 13-07-2019 08:05:04

have you checked the ownership and permissions on the directories?

#6 Semper 14-07-2019 17:45:02

I can't figure out how to load a track period on here, and I think detailed instructions are needed.  The only option to load a track is via CSV file, and unless you know what that is, none of this makes sense.  Why can't you just upload an mp3 or mp4 file?  I'm not understanding this at all.  I just want to test this out before purchasing a license, but I can't do that without loading at least one track.  I see the demos and screenshots with preview links, so I know it can be done, but how?  The instructions are too vague.

Last edited by Semper (14-07-2019 17:47:01)

#7 Semper 14-07-2019 17:49:06
ukdenny wrote:

I am having the same issue. Tried allsorts of combinations in the settings to the secure folder but cannot add tracks. Getting quite frustrated after3 hours.


Me too.  All I want to do is load ONE track to see how it's done, and test the free version.  I'm ready to purchase a license, but i have to know that it works first.

#8 msworld 14-07-2019 18:31:54
Semper wrote:

I can't figure out how to load a track period on here, and I think detailed instructions are needed.  The only option to load a track is via CSV file, and unless you know what that is, none of this makes sense.  Why can't you just upload an mp3 or mp4 file?  I'm not understanding this at all.  I just want to test this out before purchasing a license, but I can't do that without loading at least one track.  I see the demos and screenshots with preview links, so I know it can be done, but how?  The instructions are too vague.

Have you looked at the documentation? What part is vague? It seems pretty easy to understand, so sorry if you are having problems.

#9 msworld 14-07-2019 18:32:38
Semper wrote:

Me too.  All I want to do is load ONE track to see how it's done, and test the free version.  I'm ready to purchase a license, but i have to know that it works first.

Have you read the instructions in the documentation?

#10 msworld 14-07-2019 18:35:05

1. Add your music files as per the docs.

2. Add collection

3. On the manage collection screen, select the Add Tracks icon.

#11 Semper 15-07-2019 01:09:52

Hi David, thanks for the response.  I guess the part I'm lost on is how to create a CSV file, and why you need one just to upload a single track.  I love the design, and it appears to be just what I need, but I guess i just need to be step by step smart on it.  I have mp3 and mp4 files to use, and I've uploaded them to the folders required by the instructions, but the need for a CSV is kinda getting in the way.  What does it do, and why do you need it?  Also, when I do try to Import from CSV I get a popup telling me the free version only allows 100 tracks.  I haven't loaded any tracks yet, so why do i get that?

Last edited by Semper (15-07-2019 02:22:41)

#12 msworld 15-07-2019 02:00:46

Hi Semper,

You are right, I do need to update the docs and make them more detailed, so I`ve added that to my todo list.

You don`t need to use the CSV to add tracks, that is just for convenience. To add tracks, do the following:

1. Add your music files as per the docs.

2. Add collection. Tracks are grouped into collections.

3. Once you have added a collection, go to 'Manage Collections'. Click the music icon, which is the 'Edit Tracks' icon. From the folder drop down, select 'Add Tracks', this loads the add tracks screen. Use the folder icon to locate the directory where your tracks are, this will load the page with the relevant tracks. Fill in the info, then add your tracks.

Hope that helps?

#13 Semper 15-07-2019 03:35:36

Well I'm closer now, and it lets me select the folder, but it keeps saying there are no mp3 files in the folder even though I'm looking at them.  It even displays the correct path to them.  It's not recognizing my mp3 files no matter what folder I put them in.  I can change the path, but it never really gives me a folder selection.  Any folder it shows has (Root) next to it, and it says the folder is empty.

Last edited by Semper (15-07-2019 03:44:54)

#14 msworld 15-07-2019 07:48:12

There should only be one root folder. That is the main folder. So, not really sure.

If you want to send me your installation url/ftp info I can take a look:
msworld67@gmail.com

#15 Semper 15-07-2019 13:15:55

I got it to work!  I must have had one little thing off in the path.  I just loaded two tracks.

#16 msworld 15-07-2019 15:50:27

Excellent. smile

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