Community Forum

If you have questions about my software, chances are this forum has the answers.

You'll need to register before you can post on the forum to ask your question or to answer another one. A reply will be posted to each and every question that is asked so there is no need to double post or bump your post. I do my best to answer promptly but in some cases it may take a day or two. If you bump your post, it may be removed. Bear with me and I`ll get your question answered quickly.

Here are a few tips to help you to get your questions answered more rapidly.

IMPORTANT: Posts in English only. I don't have a translator and I'll be unable to understand your message properly and will probably delete it.
SEARCH: Use the search option to see if your question has been answered on the forum before now or if there is an answer in the documentation of your software.
PERSONAL SUPPORT: If you have purchased a commercial version of any software, using the contact option at the licence centre ensures a faster response.
AUTO DELETION: Accounts older than 5 days, with no posts or topics, are automatically deleted. Only register if you are thinking of posting.
LINKS: Any links posted are not clickable and must be copied / pasted into your browser address bar.

You are not logged in.

#1 paolo 24-09-2021 12:52:15

Hi,

I want to use the feature wherein a support ticket will be automatically created when an email is sent to a designated email address.

I followed the instructions in the Documentation and still no success.

When I manually try to get info on the inbox (Tickets by Email > Manage IMAP accounts > email icon), it shows the loading icon, then it disappears after a while.

I checked the Maian IMAP logs and found this => Action/Info: Fatal error, could not connect to mailbox

I tried to access my IMAP inbox via my own PHP script and it worked. So the problem is not with my IMAP inbox but maybe a bug in the helpdesk?

I'm using version 4.3 of the software (paid under a different account).

Hope someone can help.

Thanks,
Paolo.

#2 msworld 24-09-2021 15:42:05

Hi Paolo,

It was definitely working ok, but let me run some checks and get back to you.

#3 msworld 24-09-2021 16:26:00

Hi Paolo,

Ok, there was an issue with SSL when clicking to read the folders. This has been fixed. To update, download Maian Support again and replace:

admin/control/system/_ajax.php
admin/content/js/ops.js

However, there are no issues connecting to the actual mailbox, so your settings must be wrong. Please check and try again.

#4 paolo 28-09-2021 15:57:30

Hi David,

Thanks for responding.

I downloaded the latest zip for version 4.3. I was able to find admin/control/system/_ajax.php but not admin/content/js/ops.js. Where can I find this file?

#5 msworld 28-09-2021 16:02:51

The JS wasn't quite right, sorry. Should be:

admin/control/system/_ajax.php
admin/content/js/msops.js

#6 paolo 28-09-2021 16:44:52

Hmmm I'm not seeing a content folder in the admin folder?

#7 msworld 28-09-2021 16:53:30

Sorry, I'm looking at the new version. The current version is:

admin/templates/js/msops.js

#8 paolo 29-09-2021 16:13:37

I updated the 2 files then tried again. But still nothing, or rather I got this jquery error:

jquery.ibox.js:220 Uncaught TypeError: Cannot read properties of null (reading 'offsetHeight')
    at Object.reposition (jquery.ibox.js:220)
    at Object.html (jquery.ibox.js:125)
    at XMLHttpRequest._pub.http.onreadystatechange (jquery.ibox.js:811)

#9 msworld 30-09-2021 02:38:10

Not sure about the js error, sorry. The imap should work if the connection params are correct, so not much more I can advise.

If you are connecting over ssl, make sure the ports are correct. If gmail, make sure you don't use an account password.

Board footer

Maian Script World - Free PHP Software for Personal or Business Use.
© 2003-2021 Maian Script World & David Ian Bennett.

2Checkout.com is an authorized reseller of goods and services provided by Maian Script World

Free PHP Software / Responsive PHP Scripts / Lightweight PHP Software / White Label PHP Software