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#1 IamKangy 21-03-2021 13:44:53

Hi David,

I am still having HelpDesk ACP login issues as is all staff (this has been going on for months now). Our host and a couple of other IT VPS experts have checked our VPS and there are no issues within there. The only way we are able to login is if we check the box to "Remember Me" - then we can login fine, if we don't click that box it just takes us back to the ACP login page.

So, I really hate to ask this as I know how busy you are. But do you know roughly when 4.4 will be released? We are hoping that might fix this. Otherwise, we might need to look at a complete re-install and setup which will be a major pain as there are things in place we need to keep and it would take some time for us to get our HelpDesk back up if we went down this road. If you can't provide I totally understand. Just trying to sort this issue as it is beginning to cause some staff issues when they forget to log out and other members of their household have been viewing private information.



#2 msworld 24-03-2021 01:29:59

Hi Zac,

Sorry to hear you are still having issues. As mentioned before I think, the 'Remember Me' option uses cookies, where as the standard login uses sessions. If the sessions don't work it's a server issue. The next version of Maian Support won't technically fix anything as there is nothing to fix. It's standard session usage. The server is probably clearing the sessions, possibly from a hidden http redirect. Not sure really.

What you can try is logging http requests and viewing network activity. You can the use the Chrome developer console. See what actions occur on login. If anything is happening to cause the session to clear that *might* give you a clue. My guess is it is set initially, but on the page reload it clears.

If you have personal support active ( and want to send your FTP details I can run a couple of tests for you.

#3 msworld 26-03-2021 00:28:19

Hi Zac,

Everything ok now?

#4 IamKangy 27-03-2021 17:17:18

Working perfectly now, thank you so much for your help in getting this sorted smile

#5 msworld 30-03-2021 15:25:45

Great, thanks for confirming. smile

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