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#1 ctstech 03-02-2021 15:11:50

For each ticket there are reported IPs

For many of mine, I have 2 IPs mine and one for cloudflare, why would that be?

#2 msworld 06-02-2021 13:42:13

The system detects all IPs, including proxy IPs. It looks for an IP for all of the following:

HTTP_CLIENT_IP
HTTP_X_FORWARDED_FOR
HTTP_X_FORWARDED
HTTP_X_CLUSTER_CLIENT_IP
HTTP_FORWARDED_FOR
HTTP_FORWARDED
REMOTE_ADDR

#3 ctstech 08-02-2021 18:56:33

Ok. When we (as staff) are replying to a ticket within the system, where is it getting our 2 ips from? I am curious why it is picking up cloudflare for us when we save our reply. We are not using any cloudflare services or proxies. My assumption is that it should JUST be our current network isp IP, no?

#4 msworld 15-02-2021 03:06:43

No idea, sorry. Maybe ask your host? The IP functions are internal PHP functions.

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