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#1 ctstech 03-02-2021 15:07:16

Hello.

This might not be the usual use case, but, we are using Support to help us also keep track of things we need to do or collaborate on.

The internal mail system is not what we want to use in this case, since we want the full features of the ticket system.

Is there a way to natively use Support in this manner to cut out some of these steps.

For example, now we have
Created an Internal Department
Create new visitor accounts for each of us (using the same email we use as staff)
create a ticket with the staff visitor account
turn off Email notifications
assign staff to both of us
Save
Use in the same way as an external ticket.

I am thinking the step I am concerned about is creating a visitor with the same email account as our staff accounts.

Suggestions?
Thank you  - Paul

#2 msworld 06-02-2021 13:52:09

Hi Paul,

I think any different way of using the system would require custom changes?

#3 ctstech 08-02-2021 18:53:32

Hello David. Thank you for the reply.

Ok, no problem. I wanted to check to see if it was possible to have some type of staff/internal ticketing as well. We have made 2 new Visitor accounts which are alternative emails for us and doing it that way. It gets the job done with some limitations/differences we were thinking.

#4 msworld 15-02-2021 03:04:38

No, there are no internal ticket options built in. Glad you found a workaround.

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