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#1 ctstech 03-02-2021 15:00:21

Hello.

Is there somewhere in a config file that Check boxes defaults can be changed?

For example on Tickets we dont need the Ticket History. It seems I need to go into each ticket options tab and uncheck that

write to ticket history

There were a couple of others, I will take note next time I come across them, but, if there is a common place I could find these settings, Please let me know.

Thank you,
Paul

#2 msworld 06-02-2021 13:39:13

No, not optional, sorry. I can make them optional via a setting, so I've added that to my todo list. Thanks for the suggestion. smile

A workaround would be to remove the checked flag in the following file:
admin/templates/system/tickets/tickets-view-reply-area.php

Line 251, remove:
checked="checked"

#3 ctstech 08-02-2021 18:59:56

Thanks for considering that!

For me, I dont mind going through the options file to set things up.

>A workaround would be to remove the checked flag in the following file

Ok, I will take a look. Do you have any type of secondary overide file or like a child theme concept? I assume these will be over written in upgrades. Again, not a problem, I take notes and re enter, just making sure.

Thanks

#4 msworld 15-02-2021 03:07:42

No, nothing like that. I'll see about a flag in the next version.

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