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#1 IamKangy 02-12-2020 03:15:24

I have an issue with my admin area and not sure how to fix it.

I login and it fails. All information is correct. This is the same for all my team. This also occurs on all browsers.

However, if we check the Remember me box it then logs us in just fine. Obviously, we don't want to be constantly logged in for Privacy reason. Have you come across this issue before or any ideas on how to fix it.

Thanks.

#2 msworld 02-12-2020 04:05:15

Sounds like a problem with sessions on your server. The remember option uses cookies, where as the login uses standard sessions.

So, possibly the session gets set, then cleared on reload. Could be a redirect causing the issue, but not 100%. Or the sessions are just not working. Check your settings are configured correctly.

#3 IamKangy 02-12-2020 12:25:15

All my settings have been running on this website correctly for years.

I am also about to start using this same support for a new website and installed it last night and no issues with logging in like with the website issue mentioned above.

I will have a look at sessions and see if that fixes it. I don't want to do a clean install as I will lose all my settings and tickets and accounts already there.

Note: This was looked at by my server admin and no issues there either.

Last edited by IamKangy (02-12-2020 13:00:47)

#4 msworld 03-12-2020 08:12:16

Technically a clean install wouldn't fix anything if it was session related.

Try installing a second copy in a sub domain and see if the same issue exists.

#5 IamKangy 03-12-2020 09:03:13

This is already on a sub-domain, so are you suggestion do another install on another sub-domain?

#6 IamKangy 05-12-2020 12:46:41

I also had it suggested to mention to you that I am on a VPS and various sites on the same server with the same IP are using this software with no issues like I am having on this domain. So they highly doubt a session issue is a problem.

#7 msworld 06-12-2020 23:39:58

I can't think what else it might be. It certainly points to a session issue. Is there any errors in the 'logs' folder? Did you check your server error log?

#8 IamKangy 07-12-2020 07:52:12

Nothing in support logs, but I will check server logs and see if anything there.

#9 msworld 08-12-2020 11:11:53

Ok, let me know if you find anything.

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