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#1 zeldalee 21-07-2020 11:36:30

Hello David,
Need help in understanding why I am getting this error.
Forbidden
You don't have permission to access /install/ on this server.
This is a new install.  I have edited and uploaded site as per instructions.  Enabled php but don't know which version I need to enable.  Confused
Thank you
Zelda

#2 msworld 22-07-2020 07:35:42

Is there an .htaccess file in the cart root? That may be causing the issue.

You'll possibly need to contact your host or check your server access logs.

#3 zeldalee 22-07-2020 14:16:32

Hi David
Here is what I have for a htaccess_COPY.txt.  In another cart that I have installed the htaccess file needed to be renamed. I don't know if you remember but we had trouble installing the domain when I started with Maian Cart and wondering if this is the same problem?
Thank you
Zelda

#4 msworld 23-07-2020 02:23:56

Did you check your access logs?

What about if you access the install folder with the full path, including the index.php file?

http://www.example.com/cart/install/index.php

?

#5 zeldalee 24-07-2020 14:31:40
msworld wrote:

Did you check your access logs?

What about if you access the install folder with the full path, including the index.php file?

http://www.example.com/cart/install/index.php

?

Hello David,
thank you for they help but I tried the full path and I get this new error.


This site can’t be reached
www.jewelry.treasured-finds.net’s server IP address could not be found.

Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
www.jewelry.treasured-finds.net

So I tried to check my access logs but I get a forbidden when I click on the website access logs. 

Sorry
zelda

#6 zeldalee 25-07-2020 05:10:33
zeldalee wrote:
msworld wrote:

Did you check your access logs?

What about if you access the install folder with the full path, including the index.php file?

http://www.example.com/cart/install/index.php

?

Hello David,
thank you for they help but I tried the full path and I get this new error.


This site can’t be reached
www.jewelry.treasured-finds.net’s server IP address could not be found.

Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
www.jewelry.treasured-finds.net

So I tried to check my access logs but I get a forbidden when I click on the website access logs. 
Additionally I contacted my hosting people about this issue and this is what they are saying.

Hello,

Subdomains do not have the www alias in front of them. If you need this alias in from of the domain for the cart you would need to remove it as a subdomain and then add it as a website. The other option would be to turn off the www check in the maian cart installation script. I am not sure if this is an option within the script. You may want to reach out to them to see if you can turn off that check.

Jason E.
Sectorlink Specialist

Sorry
zelda

#7 msworld 28-07-2020 07:53:17

There is no www check in the script, it loads whatever url is set in the settings.

You should just be able to put the files in a sub domain and run the installer.

#8 magiccardpops 28-07-2020 18:40:49

Not sure if this will help but maybe:
you can use .htaccess to automatically remove the "www" .
So you can then enter as the URL "jewelry.treasured-finds.net" instead of www.jewelry.treasured-finds.net .

#9 msworld 31-07-2020 06:23:00

I don't understand why the www would exist for a sub domain?

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