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#1 cjpweb 09-03-2020 10:27:59

I had to reinstall to the latest version 4.3, but i get the following error

The "licence.lic" file within this installation contains an invalid product key

I have checked the licence center and the product key is correct along with the domain, i even download the license file again and re uploaded it but without success.

What can the problem be?

I even paid to have license reset but that did nothing so that payment was a waste of time.

#2 msworld 09-03-2020 17:50:58

I have checked the licence center and the product key is correct along with the domain, i even download the license file again and re uploaded it but without success.

The licence centre contains the key you entered last time you installed. If you re-installed it creates a new key, so the old key won't work.

1. Open the 'licence.lic' file in a text editor to see the licence product key.
2. Go into your database and the settings table for Maian Support. 'msp_settings' ?
3. In the 'prodKey' column enter the key in the licence file.

It should work ok then. smile

#3 cjpweb 09-03-2020 18:33:16

Thank you David that worked.

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