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#1 IamKangy 05-11-2019 06:20:04

When a visitor/client logs into the HelpDesk with a wrong password they get the following message:

"No active account found, please check and try again.."

Notice the double . at the end. Also is there a way to change the text of that to say that they have entered a wrong password instead of saying there is no active account when the email address is actually correct?

Thanks.

#2 msworld 05-11-2019 12:10:45
IamKangy wrote:

When a visitor/client logs into the HelpDesk with a wrong password they get the following message:

"No active account found, please check and try again.."

Notice the double . at the end.

Thanks, but it's not a typo. I just have a think for double dots. lol. You can remove them in the language file.


IamKangy wrote:

Also is there a way to change the text of that to say that they have entered a wrong password instead of saying there is no active account when the email address is actually correct?

Thanks.

That is not a good idea. For  security you should keep it generic. By saying the password is wrong or the email is wrong is giving too much information to hackers.

#3 IamKangy 07-11-2019 07:59:24

Ok, I understand the security, but to say that is no active account has caused some issues with some of my users as they thought their account was inactive or deleted.

Can we maybe make it something like: The username and or password combination entered is incorrect. Please try again.

#4 msworld 07-11-2019 17:06:47
IamKangy wrote:

Ok, I understand the security, but to say that is no active account has caused some issues with some of my users as they thought their account was inactive or deleted.

Can we maybe make it something like: The username and or password combination entered is incorrect. Please try again.

Sure, you can have whatever text you need, just update the text in the language file. smile

#5 IamKangy 07-11-2019 18:12:15

Thanks David. smile

#6 msworld 08-11-2019 05:15:08

You are welcome. smile

#7 IamKangy 10-11-2019 08:29:56

David,

I have searched the lang4.php file however I can not find the text that I am wanting to change. I know most things are changed in the lang4 file. Do you happen to know offhand what lang file I need to edit for that please?

Thanks.

Update: I found it. It is in the lang1.php file

Last edited by IamKangy (11-11-2019 16:27:03)

#8 msworld 12-11-2019 06:37:37

Glad you found it. Yes, I was going to ask why you didn't search the other files. smile

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