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#1 mirkosabia 27-10-2019 15:51:41

Hi, I'm trying to set some tracking links but they are not working. In test email they are set but in actual follow up emails there's no link attached. How do I set them correctly?

#2 msworld 29-10-2019 00:20:00

Hello Mirkosabia,

How are you adding them? In the HTML message box, are you actually adding them as hyperlinks? Or just adding the code?

#3 mirkosabia 29-10-2019 11:49:43

I'm writing %link_id_1% into the URL field as hyperlink.

Links are enabled and everything works fine in test emails.

Last edited by mirkosabia (29-10-2019 11:52:08)

#4 msworld 30-10-2019 23:37:41

As it states in the documentation:

If you are using the Wysiwyg editor DO NOT use the option to add hyperlink. Just enter the code exactly as seen.

So, just enter %link_id_1% where you want the link to appear.

#5 mirkosabia 31-10-2019 11:52:10

So I cannot track hyperlinks?

#6 msworld 31-10-2019 16:37:03

I`m not sure I understand what you mean? You add the code, it will turn into a hyperlink.

#7 mirkosabia 01-11-2019 09:35:06

Here's my issue:
https://imgshare.io/images/2019/11/01/shot.png

#8 msworld 01-11-2019 10:18:40

Let me run a couple more tests. It's exactly the same code for both messages.

#9 msworld 01-11-2019 10:34:23
mirkosabia wrote:

I'm trying the software on three different hosting services, and the same issue comes. I think I will give up.
I will check if it will work for me in the future with some updates.

Thanks a lot for your time David!

I`ll run some tests for you. Would it be possible to send me a dump of your responder database?

#10 mirkosabia 01-11-2019 17:46:36

Sure thing: https://we.tl/t-vbkK5xe2Ia

#11 msworld 03-11-2019 11:22:03

Great, thank you. I`ll let you know when I`ve fired it up and tested it. smile

#12 msworld 04-11-2019 06:11:17

Ok, I`ve tested it and can't find any issues with the links not parsing. It even works using your database dump.

But I did find one issue, the links aren't html in html emails. So, the link is correct, but not clickable.

If you replace 'messages.php' and 'broadcasts.php' that will update your setup. If the links still don't work, then I have no idea why.

#13 mirkosabia 05-11-2019 06:47:24

Yep, it works now, but just with follow up emails and not the one sent immediately.
Besides, is there a way I can put this link inside a text like an hyperlink? Maybe using html?

#14 msworld 05-11-2019 11:28:07
mirkosabia wrote:

Yep, it works now, but just with follow up emails and not the one sent immediately.

Same code for both emails, so I can`t understand why it wouldn`t work. Tested myself and seems ok? Also, it wouldn`t make sense it works now and not before, the code hasn`t changed.

mirkosabia wrote:

Besides, is there a way I can put this link inside a text like an hyperlink? Maybe using html?

Not at the moment, but I can make this an option in the next update. For now it just creates the link.

#15 mirkosabia 05-11-2019 11:55:19
msworld wrote:

Same code for both emails, so I can`t understand why it wouldn`t work. Tested myself and seems ok? Also, it wouldn`t make sense it works now and not before, the code hasn`t changed.

Maybe because I've been testing just with the welcome mail, but now I used some follow ups as well, as you suggested the issue was messages.php file

Is the welcome mail sent throught messages.php?

msworld wrote:

Not at the moment, but I can make this an option in the next update. For now it just creates the link.

That would be great! Looking fordward to it smile

#16 msworld 05-11-2019 12:33:24
mirkosabia wrote:

Is the welcome mail sent throught messages.php?

Sorry, of course it doesn`t. Hence the reason it's not working for you and it is for me. I`m an idiot. You also need to replace:

admin/control/system/ajax.php
admin/control/system/new-sub.php
signup.php

mirkosabia wrote:

Not at the moment, but I can make this an option in the next update. For now it just creates the link.

That would be great! Looking fordward to it smile

No problem, will definitely be in the next update. smile

#17 mirkosabia 05-11-2019 20:22:57
msworld wrote:

Sorry, of course it doesn`t. Hence the reason it's not working for you and it is for me. I`m an idiot. You also need to replace:

admin/control/system/ajax.php
admin/control/system/new-sub.php
signup.php

Working perfectly now! Awesome!
Thank you so much for your patience. Hoping to get a solution also for that timezone issue. I like Maian Responder a lot!

#18 msworld 06-11-2019 16:16:47

Thank you. smile

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