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#1 vijay342 17-10-2019 06:14:43

Hi,
I have successfully installed free lockbox software and planning to buy a licence but I am facing following problems
1. Front end member account sign up not working. Getting error message "an error occurred please try again"
2. Email sending is not working even after giving correct details for TLS/SSL/nil settings...Also, there is no documentation about email settings
3. While adding payment gateways, what parameters are needed to be added for PayPal and other payments. No info found there

#2 msworld 18-10-2019 07:39:27

Hi Vijay, thanks for enquiries. smile

vijay342 wrote:

1. Front end member account sign up not working. Getting error message "an error occurred please try again"

Check the 'logs' folder. Anything there? Any errors? It could be because the emails aren`t working and it`s causes the ajax system to return the wrong response.

vijay342 wrote:

2. Email sending is not working even after giving correct details for TLS/SSL/nil settings...Also, there is no documentation about email settings

Yes, there is. This is what the 'Help' link is for in the admin area. Refer to the mail debugging. smile

vijay342 wrote:

3. While adding payment gateways, what parameters are needed to be added for PayPal and other payments. No info found there

Again, this is in the documentation vai the 'Help' link. When you click to view the Paypal parameters, click the 'Help' link.

Hope that helps.

#3 vijay342 18-10-2019 10:29:35

Thanks for the help. I have checked the error logs.
Email error logs:
SMTP ERROR: Failed to connect to server: Network is unreachable (101)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Here are my settings:
mail.mydomain.com
un vijay@mydomain.com
pw *************
security port TLS and 587
I have tried ssl and ...... options also.
Still not working.
Regarding member sign up error: Nothing was logged in logs folder.
Please fix if there is any bug in the software.. I want to buy a licence if problem fixed

#4 vijay342 18-10-2019 10:46:15

There many bugs...Paypal email address is also not getting updated.
The system loads indefinitely when trying to update PayPal email address from CP

#5 msworld 18-10-2019 13:02:19

There are no bugs, the system is working fine. Check the 'logs' folder if you think there are errors. I have tested the system again it works fine. smile

For the signup, did you set up a lockbox and a package correctly?

For the emails, you need to contact your host, there is no way for me to know your email settings. The debug log shows what is being return by your mail server. If it cannot connect, your details are wrong or your host is blocking smtp.

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