Community Forum

If you have questions about my software, chances are this forum has the answers.

You'll need to register before you can post on the forum to ask your question or to answer another one. A reply will be posted to each and every question that is asked so there is no need to double post or bump your post. I do my best to answer promptly but in some cases it may take a day or two. If you bump your post, it may be removed. Bear with me and I`ll get your question answered quickly.

Here are a few tips to help you to get your questions answered more rapidly.

IMPORTANT: Posts in English only. I don't have a translator and I'll be unable to understand your message properly and will probably delete it.
SEARCH: Use the search option to see if your question has been answered on the forum before now or if there is an answer in the documentation of your software.
PERSONAL SUPPORT: If you have purchased a commercial version of any software, using the contact option at the licence centre ensures a faster response.
AUTO DELETION: Accounts older than 5 days, with no posts or topics, are automatically deleted. Only register if you are thinking of posting.
LINKS: Any links posted are not clickable and must be copied / pasted into your browser address bar.

You are not logged in.

#1 amirpdl 23-09-2019 08:40:30

hello wink

All mails are sent correctly , but when I reply a ticket in admin panel 'ticket reply notification' mail won't send to user !

I don't know what should I do ?

thanks

#2 IamKangy 23-09-2019 08:45:56

What is the email error log telling you? Copy and paste the log please.

#3 amirpdl 23-09-2019 08:52:13

if you mean logs in folder logs/errors.log

this is logs


[Error Code: 2] escapeshellcmd() has been disabled for security reasons
[Date/Time: 22 September 2019 @ 12:59PM]
[Error on line 1632 in file /home/bestpres/public_html/support/helpdesk/control/classes/mailer/src/PHPMailer.php]
- - - - - - - - - - - - - - - - - - -
[Error Code: 2] Cannot modify header information - headers already sent by (output started at /home/bestpres/public_html/support/helpdesk/control/classes/class.errors.php:108)
[Date/Time: 22 September 2019 @ 12:59PM]
[Error on line 9 in file /home/bestpres/public_html/support/helpdesk/control/classes/class.json.php]
- - - - - - - - - - - - - - - - - - -
[Error Code: 2] escapeshellcmd() has been disabled for security reasons
[Date/Time: 22 September 2019 @ 13:05PM]
[Error on line 1632 in file /home/bestpres/public_html/support/helpdesk/control/classes/mailer/src/PHPMailer.php]
- - - - - - - - - - - - - - - - - - -
[Error Code: 2] Cannot modify header information - headers already sent by (output started at /home/bestpres/public_html/support/helpdesk/control/classes/class.errors.php:108)
[Date/Time: 22 September 2019 @ 13:05PM]
[Error on line 9 in file /home/bestpres/public_html/support/helpdesk/control/classes/class.json.php]
- - - - - - - - - - - - - - - - - - -


but I think it isn't related to mails !

#4 amirpdl 23-09-2019 09:09:36

SOLVED !

the problem was I was using yahoo mail for from , when I  changed it to gmail all thing solved

#5 IamKangy 23-09-2019 09:45:35

Pleased you got it sorted. smile

#6 msworld 24-09-2019 00:26:46

Glad you got it sorted. smile

Board footer

Maian Script World - Free PHP Software for Personal or Business Use.
© 2003-2019 Maian Script World & David Ian Bennett.

2Checkout.com is an authorized reseller of goods and services provided by Maian Script World

Free PHP Software / Responsive PHP Scripts / Lightweight PHP Software / White Label PHP Software