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#1 csc2ya 08-09-2019 23:39:39

I've managed to get my helpdesk install restored finally by setting my vps to use php 7.1...that allowed me to restore my backup successfully, after which I changed it to 7.2.

I've updated the url's in the database to get it back online properly, but I cannot log in to the admin area. I know I can reset my password via the database, but the main issue with that is the encryption of passwords. Can you possibly let me know what encryption type is used for passwords so that I can reset mine via phpmyadmin?

#2 csc2ya 09-09-2019 00:09:00

I've now found how to reset the password, and have done so, and still cannot log in.

I've also tried a clean install via softaculous, and cannot log in to that install either. The login page just refreshes rather than logging me in.

#3 msworld 09-09-2019 01:57:10

Make sure sessions are correctly working on your server. Sounds like the sessions aren`t being set, hence the refresh.

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