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#1 mbauer 27-08-2019 23:15:58

Hello David,

We are currently running Maian Support version 4.2. I configured the auto population options for some departments but it does not seem to be working. The subject, comments, and priority level will not auto populate when I go to the "Add New Ticket" page under Admin and select the department that I configured the options for. I have tried Chrome/Firefox on two different computers but it will not work. Please help us get this working.

Thanks!

Mike

#2 msworld 28-08-2019 07:44:58

Hi Mike,

The auto population isn`t for admin, it's for the frontend when visitors go to the ticket creation page. I could add it to the admin ticket creation screen I guess? I`ve added it to my notes.

#3 mbauer 28-08-2019 13:40:24

Thanks David. It would really be useful for us.

#4 msworld 29-08-2019 03:32:12

No problem, I`ll add this in the next update. smile

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