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#1 l3iohazard 16-07-2019 13:12:40

Is there already a way to send an email notification when a ticket is closed? I have a feeling there is and I'm just missing it somewhere.

#2 msworld 17-07-2019 01:35:43

Yes, the closed ticket notification gets sent when the ticket is auto closed. Obviously not when it`s manually closed because with opening and closing there would be too many emails.

Settings > General > Auto Close

You need to make sure you have the cron job set up for auto closing tickets.

#3 l3iohazard 17-07-2019 12:49:50

Perfect, thank you

#4 msworld 20-07-2019 14:50:18

You are welcome. smile

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