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#1 IamKangy 14-11-2018 08:08:06

I have jusr upgrade from v4.1 to v4.2 and now my mail is not sending. Upon looking at the debug logs this is what it is telling me.

SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

All the settings are exactly the same from 4.1 (as I haven't changed anything) and it was working fine and this has only started happening since upgrading last night.

#2 msworld 15-11-2018 06:30:03

There haven`t been any mail changes since 4.1. Are you sure you didn`t update something?

#3 IamKangy 16-11-2018 00:16:13

Yeah I know I changed nothing. Spoke with my other Admin and he also says he changed nothing.

I went ahead and done a complete fresh install of v4.2 and reset up Support (as my site isn't 100% online yet it made no real difference) and it started working again. Not really sure what happened with this.

#4 msworld 16-11-2018 13:37:41

Strange indeed. Glad you got it sorted anyway. smile

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