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#1 aroshcc 12-09-2018 07:11:40

hi there,

Am new to Maian Support, Could you please let me know how I can add more status types, other than the existing open, locked and close? (I know my way through php and mysql)

Thank you in advance

Arosh

#2 msworld 12-09-2018 08:55:29

Hello Arosh,

No need to change any files, you add statuses via the control panel.

From the left menu in your admin area select "Priority Levels".

smile

#3 aroshcc 12-09-2018 09:05:39

Hello David,

Thank you for your quick support. But my question is about the status field. Not the priority levels. the status are given by default are "OPEN", "LOCK" and "CLOSE". I need to add another few as "ASSIGNED TO AGENT" and "AWAITING RESPONSE FROM USER"

Best Regards,
Arosh

#4 aroshcc 12-09-2018 09:15:55

For your easy reference please see below screen


FluxBB bbcode test

smile

#5 msworld 12-09-2018 09:24:39

Oops, sorry. I should get better reading glasses. lol.

It doesn`t support any more statuses I`m afraid. You wouldn`t need to have a status for assignment, if you have the assign system enabled you can filter which tickets are assigned to agents. Likewise if a ticket is waiting for a reply from a visitor, it will say it`s waiting a reply from a visitor.

#6 aroshcc 12-09-2018 09:45:49

thats a good one smile

Thank you for your support. Highly appreciate it.

Even though it was not what I expected, your solution will be easy for me to explain to my client and am sure he will like it.

Best Regards,
Arosh

#7 msworld 12-09-2018 09:49:48

You are welcome, hope the system works well for your client. smile

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