Community Forum

If you have questions about my software, chances are this forum has the answers.

You'll need to register before you can post on the forum to ask your question or to answer another one. A reply will be posted to each and every question that is asked so there is no need to double post or bump your post. I do my best to answer promptly but in some cases it may take a day or two. Bear with me and I`ll get your question answered quickly.

Here are a few tips to help you to get your questions answered more rapidly.

IMPORTANT: Posts in English only. I don't have a translator and I'll be unable to understand your message properly and will probably delete it.
SEARCH: Use the search option to see if your question has been answered on the forum before now or if there is an answer in the documentation of your software.
PRIORITY SUPPORT: If you have purchased a commercial version of any software, using the contact option at the licence centre ensures a faster response.
AUTO DELETION: Accounts older than 5 days, with no posts or topics, are automatically deleted. Only register if you are thinking of posting.
LINKS: Any links posted are not clickable and must be copied / pasted into your browser address bar.

You are not logged in.

#1 ElroyX 30-07-2018 16:47:43

Hi there,

I'm checking out the Maian Support for some days now and I've a plain installation, just with the german language pack enabled. Most things work really fine so far, but I have some problems with the notification emails (those emails users get when the support staff adds an answer to a ticket). They're being sent without problems, but the mail does not show completely in my emailclient, see here:

https://ibb.co/hkcRDo

... or to be more specific, the {CONTENT} section is missing in the HTML part of the email. The plain text part is complete, though:

source code of the a notifcation email wrote::

Subject: [#21865-4723c3] Supportticket aktualisiert
Message-ID: <xxx@xxx.xxx>
X-Mailer: PHPMailer 6.0.3 (https://github.com/PHPMailer/PHPMailer)
X-TicketNo: 21865-4723c3
MIME-Version: 1.0
Content-Type: multipart/alternative;
    boundary="b1_0TbWJK4GYKstHvDqpADKRPYVhUTGrsQVkzr7IncbtE"
Content-Transfer-Encoding: 8bit

This is a multi-part message in MIME format.
--b1_0TbWJK4GYKstHvDqpADKRPYVhUTGrsQVkzr7IncbtE
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit

Neue Ticketantwort
---------------------------------------------

Hi XXX,

eine Antwort wurde auf folgendes Ticket verfasst:

Ticket-ID: #21865-4723c3
Betreff: xxx
Abteilung: xxx
Priorität: xxx
Status: Offen

Um das Ticket zu sehen und/oder diesem eine Antwort hinzuzufügen, log dich in das Ticketportal unter:
http://xxx

Mit freundlichen Grüßen,

------------------------------------

---------------------------------------------
xxx Support Team
http://xxx

Free HelpDesk System Powered by Maian Support
https://www.maiansupport.com

--b1_0TbWJK4GYKstHvDqpADKRPYVhUTGrsQVkzr7IncbtE
Content-Type: text/html; charset=us-ascii

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>xxx</title>
<style type="text/css">
body {
  background:#fff;
  padding:0;
  margin:0;
  font:12px verdana,sans-serif;
  color:#555;
}
div, h1, h2, h3, h4, p, form, label, input, textarea, img, span, fieldset, legend, ul, li {
  margin:0;
  padding:0;
}
img {
  border:0;
}
#wrapper {
}
.header {
  padding:10px;
  line-height:20px;
  border-bottom:1px solid #ddd;
  font-weight:bold;
  background-color: #f6f6f6;
  background-image: -webkit-gradient(linear, left top, left bottom, from(#f6f6f6), to(#f6f6f6));
  background-image: -webkit-linear-gradient(top, #f6f6f6, #f6f6f6);
  background-image: -moz-linear-gradient(top, #f6f6f6, #f6f6f6);
  background-image: -o-linear-gradient(top, #f6f6f6, #f6f6f6);
  background-image: linear-gradient(to bottom, #f6f6f6, #f6f6f6);
  filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#f6f6f6', endColorstr='#f6f6f6');
  -ms-filter: "progid:DXImageTransform.Microsoft.gradient(startColorstr='#f6f6f6',endColorstr='#f6f6f6')";
}
.content {
  width:550px;
  padding:10px;
  line-height:20px;
}
.footer {
  padding:10px;
  line-height:20px;
  background:#fff;
  border-top:1px dashed #ddd;
}
</style>
</head>

<body>

<div id="wrapper">

<div class="header">
  Neue Ticketantwort
</div>

<div class="content">
 
</div>

<div class="footer">
  xxx<br>
<a href="http://xxx" rel="nofollow" onclick="window.open(this);return false" title="http://xxx">http://xxx</a><br>
<br>
Free HelpDesk System Powered by Maian Support<br>
<a href="https://www.maiansupport.com">https://www.maiansupport.com</a>
</div>

</div>

</body>
</html>


--b1_0TbWJK4GYKstHvDqpADKRPYVhUTGrsQVkzr7IncbtE--

Text only emails would be sufficent, so I tried to comment out the "$this->MsgHTML($this->htmlWrap($mail));" line in class.send.php, leaving just "$this->AltBody = $this->plainWrap($mail);" ... but that just leads to notification emails not being sent at all (without any errors).

Any help is greatly appreciated! Thanks in advance smile

Regards

Elroy

#2 msworld 31-07-2018 15:10:34

Hi Elroy,

Are you sure all the files got uploaded? Most specifically the email template files:

content/language/english/mail-templates/*

I can`t think of another reason why the content would be missing.

#3 ElroyX 31-07-2018 15:47:19

Hello David,

thanks alot for your hint! It are indeed the german mail-template files. They are encoded in ANSI. I've now converted them to "UTF8 without BOM" (like the english mail-template files) with Notepad++, now everything works like a charm.

Regards

Elroy

#4 msworld 08-08-2018 02:40:33

Glad you got it sorted Elroy. smile

Board footer

Maian Script World - Free PHP Software for Personal or Business Use.
© 2003-2018 Maian Script World & David Ian Bennett.

2Checkout.com is an authorized reseller of goods and services provided by Maian Script World