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#1 y3000 20-07-2018 14:32:21

As we work every day with your wonderful ticket system we encounter sometimes things that do not fit our request completely. So we change that things but from time to time I want to give you feedback - maybe there are some things you find useful.

We rearanged and customized the ticket view a bit:

  • Replies are now sorted descending (newest reply is on top)

  • The first comment (the initial customer request) is now below all replies.

  • The ticket reply area is now on top and we've added the quickview binocular icon here so that with a click the supporter can view the initial customer request and replies without the need to leave the textarea to jump to a reply/comment all the time (we have often very complex and long customer replies).

These changes above makes the working with tickets for us much more efficient and fluently.

Last edited by y3000 (20-07-2018 14:33:10)

#2 msworld 20-07-2018 16:57:12

As we work every day with your wonderful ticket system

Thank you smile

These changes above makes the working with tickets for us much more efficient and fluently.

Yes, that is fine. I`ve updated software from other companies many times. Everyone has different requirements, I appreciate that.

Be careful with future upgrades though as custom changes will break.

#3 bit 20-09-2018 10:55:29

Hey there, any chance to share those changes or at least give a hint which files needs to be changed?
We switched completely to maian support now after using 3 different system, and also want to adapt the best views and workflows.

thanks in advance

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