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#1 y3000 16-07-2018 15:00:43

I noticed a problem when we get mails (UTF8 encoded) with smilies inside. The comment is correctly outputed in the replay notify mail but is only save in the database up to the first appearance of a smiley (e.g. "I  am smile a test" =>saved as "I am").

My solution was to change the field comment in the tickets table from collation utf8_general_ci to utf8mb4_general_ci. Then the whole comment will be saved but the smilies are replaced by question marks.

Can you give me an advice if this is the correct solution or what else I could do? Thank you smile

#2 msworld 16-07-2018 15:59:57

I`m not sure to be honest, this hasn`t been reported before. I`ve added it to my notes.

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