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#1 mbauer 09-04-2018 17:21:32


Is there a way to show custom fields on admin ticket replies? I modified the template and added the {CUSTOM} tag but it shows "N/A" on the admin ticket reply email notifications.

Thanks for all you do!


#2 mbauer 11-04-2018 12:10:28

The custom fields do show up on the notification email when someone opens a new ticket. I just can't figure out how to make the custom fields show up on admin reply notifications. The {CUSTOM} tag is not working for some reason.

#3 msworld 13-04-2018 03:10:00

Hi Mike,

Let me check.

#4 msworld 13-04-2018 03:30:04

I can`t find anything wrong. If I use {CUSTOM} in the admin reply email template the custom fields are shown as expected.

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