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#1 mbauer 28-03-2018 20:44:25

Hello David,

We have been using Maian Support since 2008, currently on version 4.0. It is an excellent product and there is not much that it can't do! I was wondering if there is a way to CC all staff members or a group email address on admin ticket replies. My technicians can check this in the office from the admin portal but it would be great if they could get replies via email when they are out in the field. This would keep them abreast of what is going with open tickets before they get back to the office.

Thanks for all you do!

Mike

#2 msworld 29-03-2018 16:14:13

Hi Mike,

Appreciate your kind words, glad Maian Support works well for you. smile

For the staff members there isn`t a CC option for replies only, but there is a 'Additional Notification Email Addresses' option. Maybe you could utilise that somehow? Of course it would notify them of all actions, no just replies. So, maybe set up an email address on the server that forwards to all your staff addresses, then for the staff enter that new address in the 'Additional Notification Email Addresses' box.

Might be overkill for what you need, not sure.

#3 mbauer 09-04-2018 17:14:45

Thanks David! The Additional Notification Email Addresses option worked perfectly for our situation.

#4 msworld 09-04-2018 17:17:05

Superb. smile

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