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#1 hamada 29-12-2017 16:17:43

How are upgrades done? Meaning, If I customize layout and files, what gets overwritten during an upgrade? I see there is anew version coming soon and am I very interested in upgrading. I could not locate relevant information in the help docs. Thanks!

BTW, excellent implementation of tickets becoming disputes. Genius!

#2 msworld 29-12-2017 16:33:27

Thank you. smile

As you might have seen from the docs, to customise the layout you should rename the default template. The default template files will be updated on upgrade, but not custom ones. The upgrade docs (which have been updated) detail what changes are required for the default layout from the previous version. So, upgrades shouldn`t cause too many problems hopefully. smile

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