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#1 gkruger 05-11-2017 19:12:00

I'm not sure if I understand this incorrectly but if I go to the Standard Responses tab in a ticket reply and search and click on one, I just see the processing circle and then nothing. Isn't the response supposed to appear in the ticket reply field? I encounter this problem in my own (paid) install, as well as in your demo. I've tried different browsers and different computers. What am I missing?

#2 msworld 06-11-2017 02:44:00

Sorry, that is a bug. Amazing no-one has spotted it before. sad It relates to responses where no departments are set.

To fix, redownload and replace:

or just assign the responses to all departments via the checkboxes. Thanks for letting me know. smile

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