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#1 Kieran 17-08-2017 04:11:22


I setup mail server remote, and I get emails and so do clients when a ticket is made.

But clients don't get notified of reply's and when I look there's no template in the languages folder?

I thought clients got emailed when an admin replied.

#2 Kieran 17-08-2017 04:12:45

Found template, but still not understanding why it fails to send when I repy to tickets?

Also, email on reply is enabled when I try to send ticket, hmm.

Last edited by Kieran (17-08-2017 04:14:32)

#3 msworld 17-08-2017 06:42:48

I have checked it and it works fine. Do you have debugging enabled? If you do, is there any clue in the 'mail_debug_log.txt' file in the logs folder?

I assume you also checked your spam folder?

#4 Kieran 17-08-2017 16:37:56

Yes, no  info.

#5 msworld 28-08-2017 14:35:20

Mail issues can be difficult sometimes. I`m not sure what the issue may be. Did you sort it yourself?

#6 Kieran 28-08-2017 16:56:41


#7 msworld 29-08-2017 21:56:11

Maybe check your server mail log?

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