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#1 jchip 30-07-2017 22:46:42

I installed free version and wanted to test all features before purchase. I have a problem with adding a collection or a track to the basket. When I click on Add Selected Tracks to basket (after selecting them of course)  nothing happens. There is only animated circle icon on the 'Add Selected Tracks to basket' button showing up and animates endless but nothing happens. The same is when I click on MP3 (buy all) button. Nothing happens, nothing shows up in the basket. Any ideas what is the reason?

#2 msworld 31-07-2017 02:01:06

Any error files in the 'logs' folder?

If not, possibly a server issue.

#3 jchip 31-07-2017 08:13:37

Unfortunately there are no any errors in the errors.log file. Could you please write more, what do you mean by server issue? Should I ask my hosting company for switching something, etc?

Last edited by jchip (31-07-2017 08:14:32)

#4 msworld 01-08-2017 12:20:43

I`m not sure to be honest. My first thought is a problem with sessions. Can you view your server error log? There might be something there.

#5 jchip 02-08-2017 10:17:33

I checked my web logs and it looks like it returns server code 500 (internal server error) though it can be noticed only in the web logs. Is it any clue what should I check then?

#6 msworld 06-08-2017 20:39:54

I`ve replied to your email, so we can take it from there.

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