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#1 LEDneotoxicity 06-07-2017 03:48:43

I am installing this support desk system on a publicly available website and having issues with the DB_HOST configuration.  If I leave it as localhost, it works ONLY on the local server, when then someone accesses URL/support from a different location, it changes the URL to localhost/support and does not connect.  If I configure the DB_HOST as my URL, it just gives the error "Code: 2002 Error: Connection refused".  What ports are required for this to work?  How should I configure my domain name in the DB_HOST?

#2 msworld 06-07-2017 04:01:20

I`m not even sure what the problem might be, the database server shouldn`t affect redirects. If it does, that`s a serious server issue.

The software just needs a database, that`s all. It doesn`t require any specific ports.

#3 LEDneotoxicity 06-07-2017 16:11:41

For anyone else experiencing this issue, I discovered it's a problem with MySQL binding only which can be changed by commenting out "bind" in /etc/mysql/my.cnf. Also, MySQL needs to be configured to allow external access. Apparently these were recent changes to the MySQL code.

#4 msworld 06-07-2017 16:22:37

Thanks for sharing. smile

Good to know, it would have took me awhile to figure that out.

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