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#1 garthswest 13-11-2015 13:09:54

Hello David,

I have Maian Responder installed here:

When i logged in to the admin it told me that there was a newer version, so i downloaded it. But i noticed that there was no 'install/upgrade.php' file in the new version i downloaded.
So i ran the install again but i am receiving the following error:
The following encoding error has occured while running this software:
The "licence.lic" file within this installation contains an invalid product key (xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx).

Check this value against the product key on your purchase page in your script admin area.

This may be due to entering the key incorrectly on licence creation or you may have re-installed the software again, which created a new key.

If you have re-installed, please update your product key and re-download the licence again.

I tried to update the product key but it says no change. Also tried downloading and replacing the licence.lic file with the new one, also no luck.

Am i missing something here?


#2 msworld 13-11-2015 16:57:51

Hi Garth,

Sorry, in the original release I set the version number wrong, so the check was saying a new version existed that didn`t. Latest version is 1.1.

Check the product key value you have in your database. The settings table and the prodkey value. This should match your key at the licence centre.

#3 garthswest 13-11-2015 17:04:49

Thanks David,

That worked! smile

#4 msworld 14-11-2015 04:24:34

Thanks Garth, have a good weekend.

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