Response to ticket opened

Hi David,

I have updated the script on my server. When I tested and raise a support ticket, it redirects me to a page that merely confirm the ticket has been opened. Please see screenshot here: https://www.dropbox.com/s/qzfx93c1po1w96i/2020-11-01_19-50-48.png?dl=0
Correct me if I am wrong, but previously it provided the login details.
Could you please advice.
Thanks
Richard