We have several departments that each have a director or manager. Some of the managers would like some insight as to what their employees are requesting.
Is there a way to carbon copy the director or manager of a department when a new ticket is created. It would be a nice feature to implement if not already available.
Thank you so much for all the hard work you have put into this ticket system! We have been using it for over 10 years and it has revolutionized the way we do business.