Department Auto Population Options

Hello David,

We are currently running Maian Support version 4.2. I configured the auto population options for some departments but it does not seem to be working. The subject, comments, and priority level will not auto populate when I go to the "Add New Ticket" page under Admin and select the department that I configured the options for. I have tried Chrome/Firefox on two different computers but it will not work. Please help us get this working.