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I have setup the support script for testing and have configured everything to function correctly. Tickets are being generated and emails are being sent. However, on the e-mail piping portion, I am not receiving any emails of tickets being created.
I have read the docs and have followed the steps. When I generate some test email tickets, the tickets are being generated. I see it my new email account aswell as in the admin area. However, I do not receive any notice of emails that there are new tickets. I also tried using several different emails in the 'Imap Reply-to E-Mail Address' dialogue box, but none are being send to me.
Last edited by duceduc (08-11-2010 06:56:50)
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So the piping is pulling the tickets into the system, but no notification e-mail is sent? Nothing in spam folder anywhere? E-mail functions are the same for both none piping and piping, so if they work for standard tickets, should work for both.
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Ok. I think I got it sorted out. It is running fine now. I am not understanding how these emails are being bounced around and gasping the concept of it all I suppose.
What happened was, my admin log in account was the same as the imap pipe email account I've created. The reason why I didn't see new tickets coming in in an email address I was hoping it would, because it was sending to the imap email account. I didn't bothered to check there as it was supposed to be a dummy account for generating tickets. All new tickets were being directed there. So, I changed the admin account login to a different one. Tested and all seems to be working now.
What is confusing me now when I monitor the mail log in real time is that, the script is using an email address to direct the mails to the appropriate email destinations. I don't have that address inputted anywhere in the script. Beside in the admin area, was there another file where we input such email address?
Is it critical to have an email listed in the 'Imap reply-to E-Mail Address' box under imap settings for piping? As it stands, I left that blank. I am not sure what that does really.
Thanks.
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Is it critical to have an email listed in the 'Imap reply-to E-Mail Address' box under imap settings for piping? As it stands, I left that blank. I am not sure what that does really.
When someone gets a reply, if its from the imap e-mail and they reply back, the imap functions read in the reply and try and assign it to the same ticket. Leaving it blank is not really ideal, because if someone does reply via e-mail to an imap auto responder, their response won`t get logged.
As for directing the e-mails, is the e-mail thats directing configured somewhere else on the server? Maybe its a setting of the server?
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Ok. I see how it works now. I use the same email address as the imap (mailbox user). Thanks.
Side comment. When I was testing the crontab manually with 'index.php?pipe=yes', I was able to see the tickets being created. After awhile, the page is just blank. I made sure I didn't change it to not show in the 'defined.ini.php file. It is still set to '1'. Not a big deal as it is working as it should.
Also, I have created so many test tickets. Is there a way I can reset the counter back to '00001'?
Last edited by duceduc (10-11-2010 13:24:58)
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Piping file has no direct output as its called in the background. If the following var it should show a message:
define('DISPLAY_IMAP_CRON_OUTPUT', 1);
If 0, it should then be a blank page.
Only way to go back to 0 is to go into the database and truncate the database tables. Select the 'Empty' option if you are using PHPMyAdmin. You can run the following MySQL command for any you want to clear:
truncate table ms_tickets;
truncate table ms_replies;
etc. Once you`ve done this you`ll be back to 00001.
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Thanks. I got it reseted.
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Ok, cool. 
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