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Dear David
First, please let me thank you for this wonderful piece of software. It's so amazing and the very best part - if can fetch emails from a server oO - there are even paid scripts out there which do not have this functionality.
However there is one big problem for me. German "Umlauts" (üöäÄÖÜ) are not working.
If this could be implemented in the next version, I would definitly buy a pro version 
Have a great day & keep up writing those great scripts.
Kindly Regards
MaddinXx
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Hello,
This should already be supported, so umlauts should be fine. Is your language file set to utf-8?
Glad you like the software, thank you for your kind words.
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Hi David
I could not get it to work. I tried utf8 as well as iso in the config, also utf8_general_ci and latin_swedish in MySQL - no success.
The generated mails are well, there the "Umlauts" are working, however not in the tickets / names etc.
Would a php info page help to see, what could case the problem?
Regards
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In the connection file the DB_CHAR_SET should be set to utf8.
In the first language file:
templates\language\english\lang1.php
The values should be:
$msg_charset = 'utf-8';
$msg_pipe_charset = 'utf-8';
$mail_charset = 'utf-8';
Note that there are hyphens here in utf-8, unlike mysql which is utf8. Also, when you ran the installer, did you select a utf8 collation? If not, re-run it.
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The values defined in the language files did the trick - nearly 
Submitted tickets were well, everything fully functional. However imported tickets from mail do now have wrong chars (like =E4 (ISO) etc.).
Another thing. The doc says remote PIPE is not possible yet. I am running Web & Mail Server in different OpenVZ containers, is this what you mean? Because I was not able yet to import cia CRON (manually not a problem).
Thank you again,
MaddinXx
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The mail will be down to the sending mailbox, so nothing I can do about that I don`t think. The system does have unicode and utf-8 in place for foreign characters. It also attempts to decode the message.
Standard piping isn`t available, but the cron should be fine. If it doesn`t work, refer to the override in the docs for the cron file. It could be your cron isn`t set up properly? Did you see the note in the docs about setting it up?
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Hi David
OK strange. It also seems to understand some mails and some not (e.g. GMail, Hotmail etc.). I will now have to decide how important this is to me...
If you would also be interested to see it live, I can provide you with phpMyAdmin, FTP and Maian Support Logins per PM - just tell me (I know this goes into sort like installation service...)
Yep, I had a lot into the file and tried both variants. But it could easily be that this is a server problem. Tried also wget -q and php -q, which one is definitely the right (if one)?
Thank you
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Servers behave differently with crons, you`ll need to contact your host for the right syntax. There are many different ways of triggering crons. A search on Google will bring up some info.
Yes, the email issue is to do with encoding, seems the imap functions don`t encode certain emails properly. As soon as I can find a workaround for that I will implement it. No need to see it live, I know its an issue from tests.
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Well, I am my own host so this could become hard 
OK great I will wait for the new version than and looking forward to see it working.
Thank you!
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No problem.
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Hi David
I've seen that you're very busy with other scripts, but may we get a fix for this problem sooner or later?
It's still the one reason, I can't use it..
Thanks!
Michel
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Hi David
I've seen that you're very busy with other scripts, but may we get a fix for this problem sooner or later?
It's still the one reason, I can't use it..
Thanks!
Michel
I can`t find anything wrong. I`ve tested with the German umlauts and had no issues.
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