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#1 03-01-2012 03:29:09

christ2000
Members
Registered: 26-02-2011
Posts: 69

I have a serious problem

hello, david, ok this is my problem, my cart is for Downloadable Goods , i dont know what happend but some times for example if a client buy 3 videos and he procede to download using the link on email, he only recive the donwload link for 1 video and not for 3 videos, then when i check under admin area de download page for this videos i saw on the first checking hte 3 videos, but later when i double check only one video appear on the page, but under the invoice area  appear the 3 videos purchases

so any idea waht happend? what the videos desappear from download page?

thanks

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#2 03-01-2012 20:03:06

msworld
Administrator
From: United Kingdom (Great Britain)
Registered: 09-05-2006
Posts: 7,062

Re: I have a serious problem

For the products, what do you have set as the download limit? And what does the click history show for each video?


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David Ian Bennett - Lead Developer
www.maianscriptworld.co.uk

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#3 03-01-2012 20:40:05

christ2000
Members
Registered: 26-02-2011
Posts: 69

Re: I have a serious problem

thanks for answer, ok for products download limit i have 6 and  under click history here is the problem pruducts do not appear there they disappear they only appear under invoice and packing lip  sad so i must go and then add manually again in the prucharsed and then appear on the download page

for example undet download page and click history i have 3 items, but under invoice and paking li.. then i have the 3 user bouth and the 3 i added manually

thanks

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#4 04-01-2012 07:04:15

msworld
Administrator
From: United Kingdom (Great Britain)
Registered: 09-05-2006
Posts: 7,062

Re: I have a serious problem

And the products are definitely downloadable products?


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David Ian Bennett - Lead Developer
www.maianscriptworld.co.uk

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#5 04-01-2012 08:41:20

christ2000
Members
Registered: 26-02-2011
Posts: 69

Re: I have a serious problem

o sure, remember when i add the products manually they appear again,

ok check this images the first one is the download and click history, if you see only 3 items appear, first the original ordered and the others 2 manually added

http://www.tvcubana.tv/1.jpg

but if you check this second image you wil see  more items 2 appear twice , the original ordered ( dessapears) and the i added manually

http://www.tvcubana.tv/2.jpg

thanks

Last edited by christ2000 (04-01-2012 08:41:58)

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#6 04-01-2012 14:23:36

msworld
Administrator
From: United Kingdom (Great Britain)
Registered: 09-05-2006
Posts: 7,062

Re: I have a serious problem

ok, this could be a bug as I think its accessing the wrong field. I`ll check this evening for you and issue a fix.

The downloads would have originally appeared to the buyer though and they would have been downloaded. Its at the point of them hitting the download limit the error appear to occur as they disappear from view.


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David Ian Bennett - Lead Developer
www.maianscriptworld.co.uk

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#7 04-01-2012 15:33:30

msworld
Administrator
From: United Kingdom (Great Britain)
Registered: 09-05-2006
Posts: 7,062

Re: I have a serious problem

Ok, sorry about that.

1. Re-download latest version.

2. Replace contents of 'admin/templates/windows/'

This should fix the views. You may have to delete some downloads from the sales. I`ll add this to the 2.05 notes, thanks.


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David Ian Bennett - Lead Developer
www.maianscriptworld.co.uk

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#8 07-01-2012 18:05:14

christ2000
Members
Registered: 26-02-2011
Posts: 69

Re: I have a serious problem

hello thanks wha tyou mean "delete some downloads from the sales"

thanks

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#9 07-01-2012 18:16:05

christ2000
Members
Registered: 26-02-2011
Posts: 69

Re: I have a serious problem

thanksss now work greattt

every day i said , this is the best shoping cart ever, please add the option to supscrition

smile

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#10 08-01-2012 19:27:23

msworld
Administrator
From: United Kingdom (Great Britain)
Registered: 09-05-2006
Posts: 7,062

Re: I have a serious problem

Thank you. smile


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David Ian Bennett - Lead Developer
www.maianscriptworld.co.uk

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