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#1 18 July 2010 04:37:02
- cohenmitch
- Member
- Registered: 4 July 2010
- Posts: 9
Email Pipe Stopped working
The link to run the email pipe was working great. We have
it set on a windows schedule to run ever 30 minutes and has
been working fine for a few days.
It has now stopped
working. If I manually put in the URL, the page just is
blank. It doesn't show the usual STATS for the number of
emails imported. I reset our web server service and it
didn't make a difference.
Do you have any ideas of what
would stop the program from running? Everything else seems
to be working fine still.
I am able to logon to the
admin area and make updates. You can also submit new tickets
through the normal ticket system.
The only thing that
has stopped working is the pipe link at
index.php?pipe=yes
Mitch
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#2 18 July 2010 08:46:46
- msworld
- Administrator
- From: United Kingdom (Great Britain)
- Registered: 9 May 2006
- Posts: 4443
Re: Email Pipe Stopped working
Hi Mitch,
I doubt this is anything to do with
the script. Have you checked your server error log? Has
anything changed on the server with regards to imap? When
you log in to the e-mail account, how many messages are
there for reading? Are there any with really large
attachment files?
One possibility is its running
out of memory reading the messages or a message in
particular.
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#3 18 July 2010 08:57:33
- msworld
- Administrator
- From: United Kingdom (Great Britain)
- Registered: 9 May 2006
- Posts: 4443
Re: Email Pipe Stopped working
Hi Mitch,
I have now added a error reporting
option to Maian Support. Re-download and replace the
following:
index.php
admin/index.php
In your 'control/defined.inc.php' file add:
define('ERROR_REPORTING', 'E_ALL');
Then re-run
and see if any errors appear on screen instead of the blank
page. Once the issue is sorted, set the reporting to:
define('ERROR_REPORTING', 0);
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#4 19 July 2010 14:52:24
- cohenmitch
- Member
- Registered: 4 July 2010
- Posts: 9
Re: Email Pipe Stopped working
Dear David:
I wasn't sure where you had the
latest download. I saw the one on your main site at http://www.
maiansupport.com/download.html
I went ahead and
downloaded the program from this link nd updated the index
files and error settings as you outlined, but it didn't show
anything differently. It still came up with a blank page.
The interesting thing though is that I found three
emails stuck in our inbox. I discovered it was importing all
other emails that came through and I didn't realize it even
though the page was showing blank. So, when I removed these
three emails manually out of our email inbox, the script
worked properly again and the CRON job count is showing
properly.
So, the script was actually loading all
the emails coming through except for these three. I'm not
sure why this happened, but for some reason the system
didn't like these three emails or had an index problem or
something.
At any rate, it is working again now.
If you have any other guidance, let me know.
I
appreciate your response from earlier.
Mitch
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#5 19 July 2010 14:59:45
- cohenmitch
- Member
- Registered: 4 July 2010
- Posts: 9
Re: Email Pipe Stopped working
I got the error to print out this time. I noticed in the
file that all the other defines used a number for the
parameter, and your example included 'E_ALL', so I changed
it to a number 1, and it showed me the error.
you
wrote: define('ERROR_REPORTING', 'E_ALL');
and I
changed it to define('ERROR_REPORTING', 1);
I moved back one of the problem emails into the inbox and
here's what it said:
Fatal error: Cannot use
object of type stdClass as array in
D:\inetpub\help.siterightnow.com\classes\imap.php on line
120
I turned off the error reporting, and it just
showed the blank screen as it did before.
I removed the
problem email from the inbox and it worked fine again. There
were three emails like this that caused the same issue.
Mitch
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#6 19 July 2010 19:06:19
- msworld
- Administrator
- From: United Kingdom (Great Britain)
- Registered: 9 May 2006
- Posts: 4443
Re: Email Pipe Stopped working
Hi Mitch,
Thanks for the information. Could
you forward me one or all of the e-mails? It would appear as
though the mime type of the e-mail is not in the allowed
array and therefore its being rejected. I can put a check in
place for that, but I`m curious as to what mime type is
causing the rejection.
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