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#1 15 June 2010 02:31:49
- almiller
- Member
- Registered: 15 June 2010
- Posts: 2
Great Job - A couple of questions
Hi,
First off great job!
I have a
few questios for you:
1) How can i update a
ticket which sends a reply without switching the ticket to
awaiting for a response from visitor.
2) How do
you find just tickets that are awaiting response from
support?
3) Is there an easy way to delete spam
tickets without having to close and purge them?
Thanks
Al
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#2 15 June 2010 07:23:03
- msworld
- Administrator
- From: United Kingdom (Great Britain)
- Registered: 9 May 2006
- Posts: 4443
Re: Great Job - A couple of questions
Hi Al,
Thank you for your kind words.
1. Ideally you would set the tickets status to 'Closed' or
'Locked' when you reply. If the ticket is replied to by
admin, but left open, it is assumed a visitor reply is
required. If you set the ticket to 'Closed' or 'Locked' this
closes the ticket and changes the status.
2. I`ve
done a quick update for you to add a filter on the open
tickets page. This gives you an option to filter by just
tickets waiting admin or visitor replies. To update,
re-download Maian Support and replace the following:
admin/templates/tickets-open.php
3. Not
really, apart from going into the database directly and
removing them there. To be honest I hadn`t given spam too
much thought with this release. Spam filters will be
introduced in the next version, so thanks for mentioning
that.
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#3 16 June 2010 00:59:18
- almiller
- Member
- Registered: 15 June 2010
- Posts: 2
Re: Great Job - A couple of questions
David,
Thanks for the quick response and thank
you for adding the new ticket filter.
I'll
install the update and give it a whirl.
Al
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#4 16 June 2010 08:41:05
- msworld
- Administrator
- From: United Kingdom (Great Britain)
- Registered: 9 May 2006
- Posts: 4443
Re: Great Job - A couple of questions
Thanks Al. Glad you liked the software enough to purchase
a licence. 
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